Refund Policy

At Derve, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order.

To be eligible for a return or exchange, the item must:

  • Be unused and unopened.

  • Be in its original packaging.

  • Be in the same condition as when it was received.

Items that do not meet these conditions may not be eligible for a return or exchange.

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be processed using your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

Contact Us

If you have any questions about returns, exchanges, or refunds, our team is here to help.

Derve Team
Email: derveskincare@gmail.com
WhatsApp: +92 326 3668849