FAQs

1. Are Derve products suitable for all skin types?

Our formulas are designed to suit most skin types, including normal, oily, combination, and dry skin. If you have sensitive skin, we recommend performing a patch test before full use.

2. Are your products dermatologist-backed?

Yes. Our products are formulated using dermatologist-backed ingredients and proven active compounds to help deliver effective results.

3. Do your products contain harsh chemicals?

No. We focus on clean, thoughtfully formulated skincare without unnecessary fillers or gimmicks.

4. How long does it take to see results?

Results vary depending on the product and your skin concerns. Most people notice visible improvements within 4–8 weeks with consistent use.

5. Can I use multiple Derve products together?

Yes. Our products are designed to work well as part of a complete skincare routine. Follow the usage instructions on each product and introduce new actives gradually.

6. Should I patch test before using a product?

Yes. We recommend patch testing every new product 24 hours before applying it to your face.

7. Are your products cruelty-free?

Yes. We do not test our finished products on animals.

8. Where are Derve products made?

Derve is a Pakistani skincare brand, and our products are manufactured according to strict quality standards.

9. How can I contact customer support?

You can reach our customer support team through our Contact Us page or by emailing us. We're happy to assist with any questions about our products or your order.

10. What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and photos of the item. We'll work to resolve the issue as quickly as possible.